Substitution & Returns


Our customers are important to us - so we do our best to put them first. Customer service is just a phone call away and available when you need us. Regardless of the occasion, we want to deliver the best arrangement. If you are unhappy with your order or have questions or need help selecting an arrangement, please call us at 877-410-6513.

Gifts of Sympathy will gladly refund any purchases if we fail to provide a resolution to any problem that occurs during the preparation and/or delivery of the item. If we fail to find a resolution, you will be refunded the entire amount of the purchase and depending on the situation, an order of equal or lesser value will be credited to your account. The credited amount will remain available to use for up to 90 days of the date the credit was issued.

Substitution Policy

By placing an order, you are authorizing Gifts of Sympathy to make substitutions allowed by stringent guidelines. Gifts of Sympathy will always attempt to fill the order as closely as possible; however if the container, flowers, or other items that comprise the order are unavailable then the order will be substituted with content equal to the original value of the order.

If an order is filled and it is determined that inappropriate or unauthorized substitution has occurred, we will replace the arrangement at no additional cost. However, we reserve the right to substitute alternate color on roses; that is, should you place an order for a particular rose color and it becomes unavailable, we will substitute an alternate rose color without notification. The placement of your rose order implicitly authorizes us to change rose color as necessary, without contacting you.