Shipping Policy

Gifts of Sympathy works directly with local florists. All orders placed through our website are fulfilled directly from local florists.

SUBSTITUTION POLICY
If the exact flowers or container you have selected are not available our expert florists will create a beautiful bouquet with the freshest available flowers. We will only substitute items of equal or higher value..

Our customer service team is ready and able to assist you at 877-410-6513.

Delivery

If any customer reports that an order is not delivered, we request 24 to 48 hours to research the issue and to determine the arrangement's whereabouts. We reserve the right to attempt a redelivery if (a) the recipient is not home during the time of delivery; or (b) no neighbor is available to accept the delivery on behalf of the recipient.

If it is determined there was no delivery attempt, we will gladly provide you with a refund. We will always provide an apology arrangement to the recipient if it is determined we are at fault, regardless of the circumstances.

Same Day Delivery

If your order is placed by 3:00pm in the recipient's time zone, same-day delivery is generally available throughout the US and Canada. Funeral orders can be delivered same day with a 4-hour lead time.

MONDAY-FRIDAY
Orders must be placed before 3:00pm in the recipient's time zone for same-day delivery.

SATURDAY
Orders must be placed before 12:00pm in the recipient's time zone for same-day delivery.

SUNDAY
Orders placed on Sunday may not be eligible for same day delivery. Delivery depends on our local partners. For questions regarding same day Sunday delivery, please call 877-410-6513.

Funeral Delivery

You can trust Gifts of Sympathy to handle your funeral delivery with the upmost care. Please help us make your experience flawless by following our funeral delivery policies:

• For afternoon delivery Monday-Friday, orders must be received with a 4-hour lead time (i.e. a 2PM funeral delivery needs to be received by 10AM).
• For morning delivery Tuesday-Friday, orders must be received the day prior by 2PM in the recipient's time zone.
• For Monday morning delivery, orders must be received before 11AM Saturday in the recipient's time zone.
• For services held on Sunday, most deliveries will take place on Saturday afternoon. Orders must be received by 10AM on Saturday in the recipient's time zone.

Time Deliveries

We would be happy to honor requests for specific time deliveries namely AM, PM or by a specific time in the afternoon, such as by 4:00 PM., if the order is placed 24 hours in advance. Please make your request in the "special instructions" field in the shopping cart. We will make every effort to meet your special delivery requests; however, in some cases, delivery may not be possible by the requested time due to circumstances beyond our control. Also, in general, we are unable to accommodate specific times during the two day period prior to and including the major floral holidays: Valentine's Day, Easter, Mother's Day, Sweetest Day, Thanksgiving and Christmas.

Sunday and Holiday Deliveries

Delivery service is often not available in many areas on Sundays or legal holidays. So, while every effort will be made to accommodate such deliveries when possible, items requested for delivery on a Sunday or legal holiday may have to be delivered the day before or the day after the date requested.

Specific Requests

Same-day delivery is commonly requested of us, and in the majority of situations we can satisfy this request if the order is placed by 1pm eastern time.

If you have other specific delivery requests or a very specific delivery time request then please contact us at (877) 410-6513 It is best to inquire about unusual delivery requests by calling between 8 AM and 7 PM eastern time.

Non-Floral and Specialty Gift Item Shipping

Most of our non-floral, specialty gifts are shipped via a courier service, not delivered by florists. These items are never available for the same-day delivery, as they are shipped by a third party provider. If you order flowers and a specialty gift together, please be aware that the 2 items will not arrive together.

If you select Ground shipping, please allow the estimated time of delivery status. Second -Day and overnight delivery is available for some products. Please note that, once placed, non-floral gift orders cannot be cancelled.

We cannot maintain responsibility for merchandise once collected by a freight carrier. Should your selection arrive damaged or otherwise defective, we will gladly provide you with the phone number of the freight carrier, please contact the shipping carrier and refer them to your tracking number.

Our specialty gift items are available only for shipment within the continental United States; we regret that we cannot provide specialty gift item shipment to Alaska, Hawaii or Canada. Prices may vary according to the location.

CONTACT INFO

Gifts of Sympathy
1007 N Federal Hwy #F5
Phone: 877-410-6513
Fax: 724-798-0430
[email protected]